Make a complaint

The AUC listens and addresses complaints related to compliance and enforcement issues in the Alberta utility industry, such as:

• Environmental concerns related to power generation facilities, power lines and substations.
• Wildlife impacts caused by the presence, construction and operation of electric and natural gas facilities.
• Noise concerns that may exceed cumulative noise allowances.
• Issues concerning right-of-way access and situations where utility companies have not complied with conditions set out in AUC decisions about the construction and operation of utility infrastructure.
• The escalation of complaints where it is believed that utility rates have been charged unfairly or incorrectly or when terms and conditions of service are not being applied correctly.
• Allegations of energy market wrongdoings (cases are reported to the Market Surveillance Administrator and the allegation is adjudicated by the AUC).

A complaint may be closed if:

• The submission cannot be substantiated.
• Information is insufficient to warrant further action.
• The regulated entity voluntarily resolved the matter.

The AUC may initiate a formal complaint proceeding through its enforcement and compliance process if a complaint or dispute cannot be resolved. Questions or concerns related to the AUC​’s enforcement process can be directed to info@auc.ab.ca.

Complaints should contain as many details as possible by identifying the issue, date or dates of the occurrence and documentation where possible. If you have a complaint, please fill out a Complaint form.

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