AUC Complaint Form

Please complete all information requested and include a copy of any related documents as attachments when submitting the form to info@auc.ab.ca.

Incomplete forms may not be considered.

1. Contact your utility service provider or the facility owner that is the subject of your complaint.
2. For rates, billing and terms and conditions of service complaints, contact the Utilities Consumer Advocate.

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Complainant contact information

Name *

First

Last

Email *

Address *

Phone number *

Date *

Privacy policy

All materials provided to the AUC are subject to the AUC’s privacy policy. By submitting this form you are agreeing to its terms. *

• I agree to the terms of the AUC's Privacy Policy

https://act-www.auc.ab.ca/privacy-policy/

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Are you making this complaint as a whistleblower? *

• Yes
• No

Please contact the AUC's private and confidential email address: enforcement@auc.ab.ca.

Please specify if your complaint is for: *

• Rates, billing and terms and conditions of service complaints. Topics include: disconnections in error, incorrect billing, referrals to a collection agency in error, contraventions of terms and conditions of service, water rate appeals.
• Facilities and landowner complaints. Topics include: fires originating from transmission or distribution lines, power plant noise, some environmental and safety concerns, property damage while building or maintaining transmission lines.

Rates, billing and terms & conditions of service – complaint details

Topics include: disconnections in error, incorrect billing, referrals to a collection agency in error, contraventions of terms and conditions of service, water rate appeals.

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Service typeElectricGasWater

Name of utility service provider

Account typeResidentialCommercialFarmOther

Site ID number (13-digit number found on electricity or gas bill):

Did you contact your utility service provider regarding your complaint? *

• Yes
• No

If yes, what was the response from your utility service provider? Please provide a copy of any related correspondence or documents from your utility service provider.

File Upload

Click or drag a file to this area to upload.

If no, please contact your utility service provider or the facility owner that is the subject of your complaint before submitting a complaint form to the AUC. The AUC will only consider complaints after you have made efforts to resolve the concern with your utility service provider or the facility owner that is the subject of your complaint.

For further information on how complaints are handled, please visit the Compliance and enforcement page on the AUC website.

Did you contact the Utilities Consumer Advocate regarding your complaint? *

• Yes
• No

If no, please contact the Utilities Consumer Advocate before submitting a complaint form to the AUC. The AUC will only consider complaints after you have made efforts to resolve the concern with the Utilities Consumer Advocate.

For further information on how complaints are handled, please visit the Compliance and enforcement page on the AUC website. If your utility retail service provider is unable to resolve your concern, or you are dissatisfied with the resolution, you may contact the Utilities Consumer Advocate (UCA) for assistance at 310-4822 or ucahelps@gov.ab.ca.

If yes, what was the response from the Utilities Consumer Advocate? Please provide a copy of any related correspondence or documents from the Utilities Consumer Advocate. *

File Upload

Click or drag a file to this area to upload.

Briefly describe your complaint: *

Is your utility service currently disconnected? *

• Yes
• No

Briefly explain the remedy that you are seeking from the AUC: *

Facilities and landowners – complaint details

Topics include: fires originating from transmission or distribution lines, power plant noise, some environmental and safety concerns, property damage while building or maintaining transmission lines.

Facility typeGeneratorGeneratorTransmission lineDistribution line

Name of the company that owns the facility:

Facility location:

Did you contact the facility owner regarding your complaint? *

• Yes
• No

If no, please contact your utility service provider or the facility owner that is the subject of your complaint before submitting a complaint form to the AUC. The AUC will only consider complaints after you have made efforts to resolve the concern with your utility service provider or the facility owner that is the subject of your complaint.

For further information on how complaints are handled, please visit the Compliance and enforcement page on the AUC website (https://act-www.auc.ab.ca/compliance-enforcement/)

If yes, what was the response from the facility owner? Please provide a copy of any related correspondence or documents from the facility owner. *

File upload

Click or drag a file to this area to upload.

Briefly describe your complaint: *

Are there any immediate safety or system reliability issues? *

• Yes
• No

If yes, please describe: *

Briefly explain the remedy that you are seeking from the AUC: *

For further information on how complaints are handled, please visit the Compliance and enforcement page on the AUC website.

https://act-www.auc.ab.ca/compliance-enforcement/

Please upload any related documents.

Click or drag files to this area to upload. You can upload up to 5 files.

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