Complaint resolutions and AUC Enforcement decisions

Complaint resolutions and AUC Enforcement decisions

The AUC’s Enforcement staff are an independent division of the Alberta Utilities Commission, responsible for investigating complaints and determining whether to initiate an enforcement proceeding before the Commission. The AUC’s Enforcement staff works autonomously from other AUC personnel, and other members of the AUC do not have access to enforcement files and information.

Enforcement staff investigate complaints to determine:

• If a contravention can be proven on a balance of probabilities, and
• If it is in the public interest to pursue a resolution.

Enforcement matters that meet this criteria may be resolved between the AUC’s Enforcement staff and a contravening party either through a settlement agreement or through a contested proceeding. A Commission panel must approve any settlement agreement between Enforcement staff and a contravening party that has been reached during an enforcement proceeding. In a contested enforcement proceeding, Enforcement staff file an enforcement application to the AUC, and a Commission panel determines whether a contravention has occurred and if any sanctions are required.

The AUC issues enforcement decisions on both settlement agreements and contested enforcement applications.

Complaint resolutions

Enforcement decisions